In a previous post, I talked about evaluating your daily performance with a quick NIGHTLINE REVIEW to see where you could have acted in a more productive manner, behaved differently in a certain situation, or had a win for the day. If you missed it, check it out here.
I’ve also previously spoken about differentiating “Feedback” from its more productive partner “Feedforward”. Click here to read that one as well.
Today, we’re going to combine both of these topics and I’m going to share two super simple questions that will improve the quality of every relationship you have, every product you produce, every meeting you conduct, every service you deliver, and every interaction you have with others.
WOW!!! (Tall order; I know.)
Are you ready for the question?
“On a scale of 1 to 10, how would you rate our product/service/transaction over the past week
You can use this question with any topic:
- On a scale of 1 to 10, how would you rate the meeting we just had?
- Me as a leader?
- Me as a parent?
- Me as a partner?
- Me as a friend?
- The deal we just inked?
- The presentation I just gave?
Any answer that’s not a 10 gets the follow-up question:
“What would it take to make it a 10?”
Feedback, solicited in this non-threatening manner, yields the secret sauce that you want (and need) to get your hands on.
You are quite literally asking for the details, that will satisfy this individual, while also getting the information you need, in order to create a winning product/service/relationship/message.
You eliminate the guess work, trial and error, and you immediately learn what you need to do to course correct!
Two simple questions that will improve your relationships, the products you deliver, and the services you provide. That’s it.
1. On a scale of 1 to 10, how would you rate my/our….?
2. What would it take to make it a 10?
Listen to what you are told, then DO IT…success leaves clues. Take the clues when they are given to you.
In order to really see long-term benefit, make this a practice, a routine.
Will you ask these questions once a day? Once a week? Every 2 weeks?
To whom are you going to ask these questions today? Write down their name.
How will you make this a routine? How often will you commit to doing this?
No matter the answers…work to Make it a 10!